Terms & Conditions


Welcome to the Sanctus Hair Products (“the Company”) website’s (“Website”) terms and conditions for use ("Terms").  These Terms apply to the use of this Website and by accessing this Website and/or placing an order for hair products (“Product”) you agree to be bound by the Terms set out below.  If you do not agree to be bound by these Terms please do not use this Website.

These Terms govern the user’s use of the Website, www.sanctushair.com, whose registered office is 11 Old Dover Road, Blackheath, London, SE3 7BT.  

Please read the Terms carefully as they affect your rights and liabilities under law.  

Before you place an order with us, if you have any questions relating to these Terms please contact our Customer Services Representatives by email; info@santcushair.com.   

You should print a copy of these Terms for future reference.


  • "Personal Information" means the details provided by you on registration.
  • "Product" means a product displayed for sale on the Website.
  • "We/us" means Sanctus Hair Products.
  • "Website" means the website located at www.sanctushair.com or any subsequent URL which may replace it.
  • "You" means a user of this Website.

1. Pricing:

1.1: The price shown on the Website for each item, is the price to be paid for each item, (VAT is set at the rate issued by HMRC on the date of invoicing).

1.2: The Company reserves the right to change prices at any time without notice to you.

1.3: In the unlikely event the price shown on the Website is incorrect, and the Company discovers this before acceptance of your order, the Company is not required to sell the Product to you at the price shown.

1.4: The Company consistently endeavours to ensure the price of the Product shown on the Website is correct, however errors may occur. If such an error is discovered in the price of the Product you have ordered, the Company will inform you as soon as possible in order to provide you with the option of confirming your order at the correct price or cancelling it. In these circumstances, if you decide to cancel your order, having already paid for the Product, the Company will organise a full refund for you.

2. Orders:

2.1: By placing an order through our Website, you warrant that you are:

  1. legally capable of entering into binding contracts
  2. at least 18 years of age

2.2: When placing an order you will be automatically added to our promotional emailing list.

2.3: You can opt out of promotional email activity at any time by clicking on the "unsubscribe" link at the bottom of any marketing email or by updating your “Mailing Preferences” when you log in into your account. It may take up to 7 days for the change to take effect.

2.4: You will remain opted out of promotional email activity until you change your Mailing Preference again.

3. How the contract is formed between you and the Company:

3.1: After placing an order, you will receive an email from the Company acknowledging receipt your order.

3.2: Please note that this does not mean that your order has been accepted by the Company.

3.3: Your order constitutes an offer to the Company from you, to buy a Product.

3.4: All orders are subject to acceptance by the Company, and the Company will confirm such acceptance to you by sending you an email confirming the Product has been dispatched ("Dispatch Confirmation").

3.5: The contract ("Contract") between you and the Company, will only be formed when the Company sends you the Dispatch Confirmation.

3.6: The Contract will relate only to the Product where dispatch has been confirmed in the Dispatch Confirmation.

3.7: The Company is not obliged to supply any other Product which may have been part of your order until the dispatch of such Product has been confirmed in a separate Dispatch Confirmation.

3.8: Please note that for any PayPal orders, payment is processed immediately after your order is placed.

3.9: All orders are subject to acceptance by the Company of your order and availability of Product selected.

3.10: If any Product ordered is unavailable, you will be notified immediately by email. 3.11: You will be given the option to either wait for the Product to become available and in stock or to cancel your order.

3.12: All Product purchased on this Website from the Company are strictly for private and domestic usage and they must not be purchased with the intention of reselling or distribution by you.

3.13: The Company reserves the right to cancel orders and/or suspend accounts where it is believed Product is being ordered in breach of this provision.

3.14: The Company will take all reasonable care to keep your order details and subsequent payment secure and in the absence of negligence on the Company’s part, the Company cannot be liable for any loss you may incur if a third party gains unauthorised access to any data from you when accessing or ordering from the Website.

4. Non-acceptance of an order:

4.1: Non-acceptance of an order may be a result of one of the following:

  1. The Product you ordered being unavailable from stock.
  2. The Company’s inability to obtain authorisation for your payment.
  3. The identification of a pricing or Product description error.
  4. You do not meet the eligibility to order criteria set out in these Terms.

4.2: If you require any information regarding an order placed with the Company, please call email the Customer Services Team at info@sanctushair.com or write to us at the following address: Sanctus Hair Products, 11 Old Dover Road, Blackheath, London, SE3 7BT.

5. Payment:

5.1: All contracts between you and the Company will take place after the Company has debited your debit or credit card or PayPal account and the Company has dispatched the Product purchased by you to your delivery address or the Product purchased by you is collected by you from our registered office, if the purchase is on a collection only basis.

5.2: Payment to the Company from your order placed on the Website will be debited and cleared from your account before the dispatch of the Product to you.

5.3: Confirmation that the debit or credit card, or PayPal account being used is yours, is conducted by your debit and credit card issuer, as they perform any necessary validation checks and provide authorisation for payment to the Company. If the issuer of your debit or credit card refuses to, or does not for any reason authorise your payment to the Company, the Company will not be liable to you for any delay or non-delivery of your order placed on the Website.

5.4: The Company does not hold a credit licence and cannot offer FCA credit terms.

5.5: The Company does not accept cheques for payment of Product when you place orders on the Website.

6. Delivery:

6.1: From receipt of your order and payment in full the Company aims to deliver within 7 working days, stock permitting.

6.2: For stock purposes, each item requested constitutes an individual order.

6.3: The Company will always attempt to consolidate multiple orders in one shipment.

6.4: Due to stock and packaging requirements, Product may be shipped over several days and in more than one package.

7. Postage & Packaging:

7.1: There is a standard charge for postage and packaging ‘P&P’ within the United Kingdom which is clearly marked, and makes up part of the sub-total in your shopping basket on the Website.

7.2: You have the option to give a different delivery address to the billing address when placing orders on the Website. Meaning that you can have the Product sent to e.g. your work address or to a friend as a gift. Please always provide an address where someone will be present to sign for your order between 8am and 6pm, Monday – Friday. You also have the option to give instructions for the Product to be left with a neighbour or in another safe place; however the Product is left at your own risk.

7.3: If your stated delivery address is within the United Kingdom no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.

7.4: You should note that customs’ policies and practices vary widely throughout the world and from country to country, therefore we recommend that you contact your local customs office for further information.

7.5: When the Company ships the Product ordered by you from the Website outside of the United Kingdom, cross border shipments may be subject to the opening and inspection of customs’ authorities. In these circumstances you are deemed to be the importer of the Product and you must therefore comply with all laws and regulations of the country to which you have ordered the Product to be delivered to by the Company.

7.6: All items are to be paid for in advance online by debit or credit card or PayPal, before picking, packing and posting, or picking, packing and collection.

7.7: If items are purchased by you on a ‘collection only’ basis from the Company, the collection of the Product is from our registered office only.

7.8: You will assume the risk for the Product ordered from the Website, once it has been delivered to the delivery address you specified on placing your order, or once you have collected the Product ordered, at the Company’s registered office.

7.9: The Company accepts no liability if you provide an incorrect delivery address when placing your order on the Website or if you fail to collect the Product from the delivery address you specified, or if you fail to collect the Product from the Company’s registered office, if you opted for a collection only service.

8. Returns:

8.1: You shall inspect all Product supplied from the Company immediately upon receipt of delivery.

8.2: No claim for any defect will be accepted save those brought to the attention of the Company at time of delivery.

8.3: You will return any defected Product ordered on the Website within 14 days from the date of delivery by the Company to you, at your delivery address or following collection by you, if your order was placed on a collection only basis from the Company’s registered office.

8.4: A refund will be effected if the Product has been unused and in the same condition that you received it in and it must be in the original packaging, along with your receipt as proof of purchase.

8.5: The Company monitors returns ensuring all Product is returned within the stipulated timeframe. If customers are found to be abusing the generosity of the Company’s guarantee, the Company reserves the right to refuse further returns.

8.6: Once you have returned your defected Product to the Company and the Company has received and inspected the Product, the Company will send you an email notifying you that your Product has been received and you will be advised if the Company has approved or rejected your refund.

8.7: If the Company approves your refund, the Company will effect a refund with a credit being automatically applied to your debit or credit card or PayPal account within 14 days.

9. Registration:

9.1: You warrant that; the personal information you are required to provide the Company upon registration of the Website is true, accurate, current and complete in all respects; and that you are not impersonating any other person or entity.

9.2: You will notify the Company of any changes to your personal information by e-mailing Sanctus Hair Products at info@sanctushair..

10. Data Protection:

10.1: In all cases personal data will be retained for use by the Company only and the Company will not pass it on to any third party, directly or indirectly.

10.2: All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

11. Supplier’s Information:

11.1: Our supplier’s information will not be passed on to any customer, under any circumstances.

12. Internet Security:

12.1: We take the risk of internet fraud seriously, thus the Company makes every effort to ensure all orders are thoroughly checked, only using the information supplied by you.

12.2: The Company may contact you to make additional security checks and we ask for your co-operation in completing this exercise if it is necessary.

12.3: The Company will not tolerate fraudulent transactions and any such transactions will be reported to the relevant authorities.

12.4: By accepting these Terms you consent to any such check being made.

13. Compliance:

13.1: The Website may only be used for lawful purposes and in a lawful manner, on using the Website you agree to comply with all applicable laws, statutes and regulations in relation to the Website and you agree not to upload or transmit any material through the Website.

13.2: Please familiarise yourself with the Terms before you place an order to the Company, as the Company reserves the right to reject or to cancel any order which is non-compliant with the Terms even if your debit or credit card or PayPal account has been charged by the Company for the Product you have ordered.

13.3: In order to purchase Product from the Company through the Website, you are lawfully entering into a contract under English law and you must; be 18 years of age or more, you must register your real name, address, telephone number, email address and all other details requested by the Company on the Website.

13.4: By purchasing Product from the Company through the Website, you confirm to the Company that you are at least 18 years of age and authorise the Company to transmit information to obtain authorisation for individual purchase transactions and other relevant information from third parties, including but not limited to, your debit or credit card numbers and credit reports to authenticate your identity or to validate your debit or credit card.

14. Indemnity:

14.1: You agree to fully indemnify, defend and hold the Company including our employees and suppliers, harmless immediately on demand from and against all claims, losses, costs and expenses; including reasonable legal fees arising from any breach of these Terms by you, or any other liabilities arising out of your use of the Website, or any person making access to the Website impersonating you or using your personal information.

14.2: These Terms do not limit your rights as a consumer under English law.

14.3: If any part of the Terms are deemed unlawful, void or for any reason are unenforceable, then that or those provision(s) shall be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision of the Terms.

14.4: No waiver from the Company will be construed as a waiver of any proceeding or succeeding breach of any provision.

14.5: These Terms form the entire basis of any agreement reached between you and the Company.

14.6: These Terms will be governed and construed in accordance with English and Welsh law with any disputes being decided only by an English court.

15. Third Party Links:

15.1: To assist you, the Company might include helpful links to other related websites on the Website, which the Company has no control over.

15.2: The Company will not be liable, either directly or indirectly for the content, privacy practices, any damage, loss or offence caused or alleged to have been caused by any such external content.

16. Discount Codes & Multibuy Offers:

16.1: From time to time the Company will issue discount codes that can be used when placing an order on the Website. You may only use one discount code on the Website with each order.

16.2: The Company reserves the right to reject or cancel any orders placed by you where more than one discount code has been added to the basket.

16.3: The Company allows you to use discount codes issued by the Company on the Website. The discount codes may include separate Terms relating to your eligibility of use and they may be subject to a maximum order value.

16.4: Where there is an inconsistency between the Website’s Terms and the discount code’s Terms, the discount code’s Terms will prevail.

16.5: The Company may from time to time apply multibuy offers on the Website. If you return any goods except for an exchange where product is defective, the Company is entitled to either require the return of all goods delivered as part of the multibuy offer at your cost or charge you for the product retained by you at the full price quoted by the Company on the Website.

17. Intellectual Property:

17.1: The Company’s content on the Website is protected by database and other intellectual property rights. You acknowledge the material and content supplied on the Website remains with the Company.

17.2: You may retrieve and display the Company’s content from the Website on a computer screen. You may store such content from the Website in electronic format on a disc or external drive but not a server or storage device connected to a network. You may print one copy of the Company’s content available on the Website for your own personal and domestic use. You may not otherwise reproduce, modify, copy or distribute the Company’s content from the Website for commercial purposes.

18. The Website:

18.1: The content provided by the Company on the Website is on an ‘as is’ and ‘if available’ basis. The Company makes no warranty, whether express or implied in relation to the Website and its usage.

18.2: You acknowledge the Company cannot guarantee and is not responsible for the security or privacy of the Website and any information provided by you to the Company on the Website. You must bear the risk associated with the use of the Internet.

18.3: The Company will endeavour to ensure the material included on the Website is correct, reputable and of the highest quality, however the Company cannot accept responsibility if this is not the case. The Company will not be responsible for any errors or omissions or for the results obtained from the use of such information on the Website, or for any technical problems you may experience with the Website.

18.4: If the Company is informed of any inaccuracies in the content on the Website, the Company will attempt to rectify any reported inaccuracy as soon as they reasonably can.

18.5: In particular the Company disclaims all liabilities in connection with the following: Incompatibility of the Website with any of your equipment, software or telecommunication links; technical problems, including; errors or interruptions of the Website, unsuitability, unreliability or inaccuracy of the Website, and failure of the Website to meet your personal requirements.

18.6: To the full extent allowed by applicable law, you agree the Company will not be liable to you or any third party for any consequential or incidental damages including and without limitation to; pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data and any other indirect, special or punitive damages arising out of or which are related to the Website.

18.7: If you submit a review, you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, adapt, publish, distribute and display such content throughout the world in any media and you grant the Company the right to use the name that you submit in connection with the content; you agree to waive your right to be identified as the author of the content and your right to object to derogatory treatment of such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post at the date the content is submitted to the Company; that the content is accurate, will not cause any injury to any person or entity and that the material is not defamatory. You agree to indemnify the Company for all claims brought by any third party arising out of or in connection with a breach of any of these warranties.

18.8: The Company reserves the right to change any of these Terms without notice at any time by posting changes online on the Website.

18.9: The Company will consistently endeavour to ensure the information on the Website is accurate, complete and up-to-date. In using the Website, however, you agree to be bound by the Terms, which take effect on the date that you use the site or services. The Company will not be held responsible if any persons are supplied with inaccurate, non-complete or non-up-to-date company information from the Website. Notwithstanding anything else in the Terms, the Company will not be liable for claims relating to the functionality or availability of the Website. If you do not accept these Terms in full, you must stop using the Website immediately, by using our Website you agree to our Terms in full.

19. Use of the Website:

19.1: You are provided with access to the Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms.

20. Registration:

20.1: By registering as a user of our Website, you warrant that:

  1. the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
  2. you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email at info@sanctushair.com.

20.2: You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

21. The Company’s Rights:

21.1: We reserve the right to:

  1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Terms from time to time in accordance with our right to vary the Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

Sanctus Hair Products

Registered Office: 11 Old Dover Road, Blackheath, London, SE3 7BT.